Privacy Policy

Welcome to Positve Spaace ("we", "us", or "our"). We are a spiritual consultation service based in India, offering Numerology, Vastu, and Aura Scanning consultations. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website positvespaace.com (the "Website") or engage with our services.

By using our Website or contacting us, you agree to the collection and use of information in accordance with this policy.

2.1 Information You Provide Directly

• Contact & booking details: Your name, email address, phone number, and any message you send via our contact form or WhatsApp.
• Consultation details: Date of birth, full name (as on birth certificate), current name, and other details required to conduct Numerology, Vastu, or Aura consultations.
• Property details: Address or floor plans shared voluntarily for Vastu assessments.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent, browser type, device type, and IP address collected via standard server logs.
• Cookies: We may use essential cookies to maintain basic site functionality. We do not use advertising or tracking cookies.

2.3 Information from Third Parties

If you contact us via WhatsApp, Instagram, YouTube, or other social platforms, we receive only the information you share within that conversation. We do not have access to your broader social profile data.

We use the information we collect to:

• Provide, deliver, and improve our consultation services.
• Respond to enquiries, booking requests, and customer support messages.
• Prepare personalised consultation reports (Numerology, Vastu, Aura Scanning).
• Send service-related communications (e.g. appointment confirmations).
• Improve and optimise our Website based on usage data.
• Comply with applicable laws and legal obligations.

We do not use your personal information for unsolicited marketing, and we do not sell your data to any third party.

Where applicable, we process your personal data on the following legal bases:

• Performance of a contract: Processing necessary to deliver the consultation you have requested.
• Legitimate interests: Improving our services and Website.
• Consent: Where you have given explicit consent, such as subscribing to updates.
• Legal obligation: Where required by law.

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

• Service providers: Trusted third-party tools we use to operate our Website (e.g. hosting, email delivery). These providers are bound by confidentiality obligations and may only use your data to provide services to us.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfer: In the event of a merger or acquisition, your data may be transferred as part of that transaction, subject to the same privacy commitments.

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Consultation records: Retained for up to 3 years to support follow-up consultations and service continuity.
• Contact / enquiry data: Retained for 12 months from the date of last contact.
• Server logs: Retained for up to 90 days.

You may request deletion of your data at any time by contacting us (see Section 10).

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our Website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Consultation reports containing sensitive personal information are delivered directly to you and are not published or shared.

Our Website may use essential cookies required for basic functionality (e.g. session management). We do not use third-party advertising or behavioural tracking cookies.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain Website functionality.

Our Website may contain links to third-party websites (e.g. YouTube, Instagram, WhatsApp). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Objection: Object to processing of your data in certain circumstances.
• Portability: Request your data in a portable format.
• Withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at hello@positvespaace.com.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our Website after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: